FAQ

How secure is your website?

Your privacy and security are extremely important to us. Our website uses 128-bit SSL encryption and advanced security firewalls to protect all personal and payment information. PayPal also provides an additional layer of security for all transactions.

How do I place an order?

Ordering from Holt Hanlon is quick and easy:

• Browse our collection of handbags.
• Add your favorite items to your cart.
• Proceed to checkout and complete your payment.

Once your order is confirmed, you’ll receive a confirmation email at the address you provided. Within one business day, we’ll send you a shipping confirmation email with tracking details so you can follow your package every step of the way.

What payment methods do you accept?

We currently accept PayPal for secure and convenient payments.

Do you offer free shipping?

We offer a flat shipping rate of $6 on all orders within the United States, regardless of order size or location.

Can I track my order?

Yes, all orders include tracking. Once your order is processed, you’ll receive a shipping confirmation email containing your tracking number and a link to track your shipment. Tracking updates typically appear within 48 hours of dispatch.

What is your return and exchange policy?

• We offer a 30-day return and exchange policy from the date of purchase.
• To qualify, items must be unused, in original packaging, and accompanied by proof of purchase.

What should I do if I receive a damaged or defective item?

We’re sorry for the inconvenience. While we carefully check every item before shipping, rare issues may occur. If your item arrives damaged or defective:

• Contact us at info@holthanlon.shop.
• Provide your order number, a brief description of the issue, and clear photos of the item.
• We will arrange a replacement or issue a full refund, and cover the return shipping cost.

Contact Details

Trade Name: Holt Hanlon

Operating Hours: 9:00 AM to 5:30 PM (Monday to Friday)

Support Mail: info@holthanlon.shop

Business Phone: +1 (704) 673-9041

Physical Address: 2830 Wickersham Rd, Charlotte, North Carolina 28211, United States